Tuesday June 10, 2025, 07:00:00
Last week, we published report looking at the results of mystery shops involving: (1) drive-thru AI order taking at Wendy’s, Taco Bell, and Bojangles, and (2) mobile ordering for pickup at Chipotle Mexican Grill, Dutch Bros, and Wingstop. Those reports are available at:
Thursday June 5, 2025, 07:00:00
Earlier this week, we published a report looking at the results of mystery shops involving drive-thru AI order taking at Wendy’s, Taco Bell, and Bojangles. That report is available at:
Tuesday June 3, 2025, 07:00:00
While drive-thru AI order-taking technology is presently in its infancy, we expect it to continue to grow significantly in coming years. Eventually, AI order-taking should become the standard at the drive-thru in a majority of quick-service restaurants… although it will admittedly take quite a few years to get there.
Tuesday June 17, 2025
Tuesday June 17, 2025
Tuesday June 17, 2025
Tuesday June 17, 2025